Case Study One - The Small Business Start-up

Executive Summary: Small company solves awkward hardware requirements by using Network Deployments to find compatible hardware. A digital telephony switch is installed to utilise caller line identification and increase ease of use of the phone through their PC.

A small company of no more than three people were looking to start their professional partnership. They knew they had to have a separate office with internet connectivity, with a small telephony switch. As well as sharing files, they also required large plot printers. The network design stage raised the question of how to support these all important printers on which type of hardware and on which kind of operating system. On contacting Network Deployments, a helpful secretary took details of their situation. Within the same day, a systems analyst had revised his knowledge on large print plotters and returned their call. Quickly gaining knowledge of the customer needs, the analyst arranged an on-site visit to the customer's location with a systems engineer to agree on the scope of the project.

Once aware of the breadth of capabilities within Network Deployments, the company extended their request to source, install and configure the small office network. Integrated with a digital telephony system, they are providing excellent client service to compete with much larger organisations. A proven, reliable and supported network now allows their staff to concentrate on their work, with confidence that any issues with their system will be corrected remotely immediately, or by an on-site visit within their service level agreement.

 

 

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