You IT guys, you’re all the same. What makes Network Deployments different?
The difference is in the approach. When you’re guided by a set of values, decisions are much easier. We (and our clients) love our guarantee. If we lose any data or have any unplanned downtime on any project, we’ll refund our engineer costs. Putting our money where our reputation is focuses us to make sure that project plans are made and everyone knows what they are – including backups and roll back plans.
We also document the relationship to help get off to a good start. We have a Service Level Agreement, of course, but we also sign a Non-Disclosure Agreement so you know that we will be the soul of discretion regarding all aspects of your business.
And we’re nicer. Remember the joke about the extroverted IT guy that stares at your shoes rather than his own? Talk to us, you’ll find we’re a couple of notches up from that
What size businesses do you support?
For dyed-in-the-wool IT-professionals like ourselves, it’s not about the size. For us, it’s the type of problem you have. You may be a start-up with two or three people in separate home offices. Your problem is how to collaborate effectively. We have the answers for that kind of thing. Similarly, you might have your own in-house or out-sourced IT function that you have a specific problem with. For instance, you may consider the IT function merely as a cost-centre. We’d like to use it as a goldmine for managerial information so that you can run your business more intelligently. You may consider that IT has laws unto itself. We’d like to think that it should be controlled and managed like any other department. Now wouldn’t that be nice – fully understanding its role and function and being able to control the costs and output?
Which IT vendors do you support?
Moving IT supplier is a risky business. How can we make it easier?
Changing IT supplier can be hard work. You’re putting a vital part of your business in the hands of others, and you’re not sure you really know them. Here are some ways to reduce the risk of changing IT supplier
- Ask to talk to previous customers. They should have some testimonials
- Ask to see their project plan on how they will take over
- What are their backup policies? Where is the off-site data kept?
- Do they have a guarantee regarding data loss or unexpected downtime?
- Keep to a short contract and don’t sign up for longer than six months.
- Always make sure that the guy who you are developing the relationship with is the guy you will be working with. This avoids the problem of being landed with an account manager you can’t stand.
How much downtime will there be when moving providers?
I need my IT support to be a partner, not just a supplier. How can I ensure that’s the case?
Always make sure that the person selling you the plan is the person that’s going to be in charge of executing it. Ensure that there are clear opportunities throughout the year where you will talk to him about progress at least on a quarterly basis. You should also ask them if they have a vision for how the IT department should be run. This can give away whether they are thinking long-term or not.
What if we find that it isn’t what we expected?
Always get to see a few providers, and try to keep the contracts short. This isn’t always possible if resources need to be brought in, but for most situations you can expect to fit in with the IT providers current resource levels. It is easy to jump from the frying pan into the fire, and a short contract will make it easier to remove yourself from the flames. With Network Deployments we very often start with a single month rolling contract. This way, both sides can leave if things aren’t what they thought.
Can you provide a clear roadmap for moving IT support?
We will always provide a clear project plan, including Gantt charts so that you can measure progress, ensuring that you are in control. Naturally, a lot depends on the out-going support company, but the project plan will point out where these problems may arise and allows us to deal with them together.
Can you help me run the IT department?
I have no idea what those expensive boxes with the flashing lights do. Will you simplify and demystify my IT for me?
This is another thing we love to do! Mystified and intimidated by those expensive whirring boxes? Frustrated that your IT support won’t tell you what it is, but love charging you for it? Let us come in and document all your kit. That way, when you talk to your IT provider, you can do so from a position of knowledge. It should be able to save you some money too.
Why is my IT support costing so much?
IT management is changing constantly. How do I know the kit I have is appropriate for what I want?
With the best will in the world, your IT provider can’t change your kit all the time to the latest and greatest. It is always a question of whether it justifies the expense and returns its investment. That is why it is easier to deal with Network Deployments. Not only do you get the costs, but you’ll also get to see how it changes your income, saves other costs or differentiates you from the competition too.
How do we know that your company’s culture is the same as ours?
“I would rather have questions that can’t be answered than answers that can’t be questioned.”