This will be achieved through the following methods:
Remote access to all desktops
Strict four-hour response time for all mission critical services
Emphasis on anti-viral and security
Integration of IT implementation at the managerial level
Remote access is configured for all desktops wherever possible. This allows Network Deployments to solve your problem at the fraction of the cost of other IT companies. More importantly, it can get your key staff up and running in a shorter time frame – without the need for an on-site visit.
Excellent response times are key to a successful IT support policy. Inactive time is lost opportunity in today’s global village. Network Deployments will respond to all mission-critical failures well within four hours set in our SLAs. With remote links to all systems (servers, firewall and telephony) we can act as quickly as if we were your in-house IT department. This quick response time is met through our low customer to consultant ratio.
“Hercule Poirot’s methods are his own. Order and method, and ‘the little grey cells'”
The Internet is no longer as safe as it was. Automated scans discover unprotected machines within minutes of exposure to the Internet. Yet with Internet connectivity so vital for email, commerce, research and even telephony, ignoring the changes in the information highway is a lost opportunity. The answer is to protect your business and IT investment through trained and experienced personnel deploying the latest in hardware and software security defences. Network Deployments will ensure your network will be self-protecting, with the latest updates for firmware and virus definitions disseminated within hours of their release.
Network Deployments realise that IT is not segregated from the rest of the business world. The technology that you have invested in is there to help you grow, rather than just be a new cost centre. That is why, on subscribing to Network Deployments Support Programme, you are allocated an IT business and technical analyst. He is there to help you design, acquire and run your IT network. Use him to plan how your infrastructure can help you grow into the future. This proactive approach is new to the IT support industry, and was previously only found in large corporations with their own IT department.
These innovations in the support industry bring benefits far beyond the boardroom. It is an active approach that prevents the need for constant fire-fighting, bringing increased productivity and reduced IT support costs. It encourages a forward looking policy to IT to make sure your network grows with you as you need it to, increasing security, reliability and peace of mind.